If you access and browse our website and activate the services offered on it, certain data relating to you will be processed. We explain below what data is processed and why.

Claber S.p.A., with registered office in Fiume Veneto, Via Pontebbana 22, which can be reached on +39 0434 958836, is the data controller of the personal data of users of this website (hereinafter the "Controller" and the "Website" respectively) and as such hereby provides information on the purposes and methods of processing the personal data acquired while browsing, or that you may provide in order to use the services (e.g. email addresses or other contact details provided by completing the "contact us" form, or by sending us an email, or to subscribe to a newsletter, or in relation to other requests, communications or services for which the Controller is required to handle personal data).

N.B. – this information notice is provided in accordance with European and Italian laws on the protection of personal data and refers exclusively to the Website and not to any third-party websites that the User may access via links on the Website.

This document may be updated on a periodic basis.

CATEGORIES OF DATA PROCESSED

Navigation data

The information applications and software procedures used by this Website acquire, as part of their normal operation, some elements of personal data, whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected in order to be associated with identified data subjects, but which could, by its very nature, make it possible to identify the website users if processed and associated with data held by third parties. This category includes, for example: IP addresses or the domain names of computers or tablets and other tools used to connect to the website; the URI (Uniform Resource Identifier) addresses of the requested resources; the time of the request, the method used to support the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and IT environment. This data is only used in order to obtain anonymous statistical information concerning the use of the website and to check its correct operation and is deleted immediately after processing.

Data provided voluntarily by the User

Claber collects the data voluntarily provided by the Data Subjects via digital forms on the Website, or through any other suitable means for this purpose such as live chats or conference calls to respond to the requests of Data Subjects and provide the services, support and information requested on the products and world of Claber. The optional, explicit and voluntary sending of emails to addresses indicated on the Website results in the capture of the sender's email address, necessary in order to reply to requests, together with any other personal data included in the message. The forms to be filled in on the Website are accompanied by specific personal data processing policies and, where necessary, requests for consent. The user is therefore invited to read this information before using each form.

Cookies

To obtain information regarding the use of cookies by the Website, please read the relevant information notice by clicking here

PURPOSE AND LEGAL BASIS OF THE PROCESSING, NATURE OF DATA PROVISION AND CONSEQUENCES OF REFUSAL

The Controller processes your data in order to provide any responses or services that may be requested. The User can decide whether to provide his/her/their personal data for the purposes set out under the specific information notices for forms to fill out or service requests, but if this data is not provided, it may be impossible to obtain the service requested.

Specific information notices are provided in the sections of the Website where the data are collected.

PERIOD OF RETENTION OF PERSONAL DATA

The Data Controller shall retain personal data collected through use of the Website for the period of time strictly required to fulfil the purposes for which the data was collected. The information notices prepared for specific services (e.g. registration in the reserved area, newsletters, contact forms, careers section) may include certain specifications. The data may be retained for longer periods in accordance with the need or opportunity to record the activities carried out, as noted above, and therefore according to the statutory limitation periods for rights or the legal time limits for the retention of relevant documents.

SCOPE OF DATA COMMUNICATION AND RECIPIENT CATEGORIES

The Controller will not disseminate the data, but they will be made available to internal personnel authorised to process them by virtue of their respective duties and the activities to be carried out with regard to the Data Subject; the data, or part of them, may be disclosed to external parties where the above activities so require: said recipients, if they process data on behalf of the Data Controller, will be designated as data processors by means of a specific contract or other legal document.

For additional information, please refer to the policies drawn up for specific services.

TRANSFER OF PERSONAL DATA TO A THIRD COUNTRY AND/OR AN INTERNATIONAL ORGANISATION

Your personal data will not be transferred to Third Countries (outside of the European Union). In the event of transfer abroad, the measures provided for under articles 44 et seq. of the GDPR will be adopted

RIGHTS OF DATA SUBJECTS

You are entitled to submit a request to the Data Controller to access your personal data and to correct such data if inaccurate, to delete or limit the processing of the data if the necessary conditions are not met, to oppose the processing of the data for legitimate interests pursued by the Data Controller, as well as to obtain the portability of data provided by them, only if subject to automated data processing means based on consent or on a contract. You are also entitled to withdraw your consent to the processing of data for purposes requiring the same, without prejudice to the lawfulness of the data processing based on consent before its withdrawal.

Please contact the following address to exercise your rights: privacy@claber.it.The Data Subject is further entitled to file a complaint with the competent personal data protection supervisory authority (in Italy this is the "Garante") (www.garanteprivacy.it).

LiveHelp

LiveHelp is a real-time support service available on our Website, provided by our technical service provider LiveHelp S.r.l., Via Daste e Spalenga 28 – 24020 Gorle (BG), which the Controller has formally designated as a Data Processor pursuant to article 28 of the GDPR.

The LiveHelp service responds to the support requests of Data Subjects and helps them search for information on products, services and the nearest Claber retailers. Please ask any questions using the chat window and the LiveHelp service will provide the answers.

When you use the LiveHelp service, the LiveHelp servers automatically log the information sent by the browser via the HTTPS protocol. This information may include the IP address, the type of device, the device operating system, session cookies, chat identification code, user identification code, browser language, the date and time of the request and the web page from which the chat request was initiated.

We process your data to handle your questions and requests. If your request leads to agreement of a contract or any pre-contractual matters, the legal basis for processing the data shall be article 6(1)(b) GDPR.

The questions asked via the LiveHelp service, as well as usage data, i.e. the chat run time, the time of the messages, the number of conversations and the users' approximate location, are stored for a maximum of 1 year. After that, your questions will be irrevocably deleted unless the request has to be archived for contractual purposes related to it; in that case, the information contained in the request will be retained for 10 years. Usage data are also stored in anonymised form for statistical purposes. Personal data are not assessed.

Tracking Pixel

For marketing purposes by sending sales – promotional communications, advertising in general, initiatives and surveys relating to CLABER products and services, and invitations to events, fairs and other similar events it takes part in; the communications may be personalised through analysis of the tracking pixels in the emails which record click behaviour and the number of times the emails and links were opened, client email used and approximate location. Consent may be withdrawn by clicking on the "Manage your subscription" link in the email footers. The decision not to be tracked will not limit the services available.

Document last updated: 04 August 2026

This personal data processing policy may change from time to time. Please verify the date of the last revision. Any changes shall take effect from the date of publication on the Website.